Refund Policy
Refund Policy
At Essenza Elegance, we are committed to ensuring your satisfaction with every purchase. If you're not completely happy with your product, you may return it.
- Return & Exchange Period: Our return and exchange policy is valid for 14 days from the date of order delivery.
- Eligibility for Return or Exchange: To qualify, products must be mostly unused with at least 90% of the content remaining.
- Processing Time: All return and exchange requests are processed promptly, typically within 3 to 5 working days.
Delivery Charges:
Please note, delivery charges for the original order are non-refundable. Customers are responsible for any delivery charges related to the return or exchange process.
Damaged, Leaked, or Incorrect Products:
In the case of damaged, leaking, or incorrect products, we will cover all delivery charges for the return or exchange.
Exclusions:
Items purchased during sales or promotional events are not eligible for return or exchange.
For any return or exchange inquiries, please email us at essenzaelegance@gmail.com or WhatsApp us at 0330 9812002.
We strive to provide you with the best service and ensure complete satisfaction with your purchase.